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Annual Report 2022-2023 cover

Management and accountability

Annual Report 2022-2023

Providing clients with exceptional legal help requires our Board's support, our Executive Team's guidance, and strong, fair governance and management processes. We need a diverse workforce who are supported to build their skills and stay physically and mentally healthy.

The Early Intervention Unit attends their first post-COVID-19 in-person outreach service at Muslim Women Australia in Lakemba in May 2023. The Early Intervention Unit attends their first post-COVID-19 in-person outreach service at Muslim Women Australia in Lakemba in May 2023.

Key achievements

  • We completed implementing our Legal Aid NSW Strategic Plan 2018–23.
  • We engaged with staff across our organisation on what a fair, respectful and inclusive workplace looks like as part of Project Respect, and prepared a final report based on our findings.
  • We continued to apply behavioural insights to our work to create processes built around client need.

The year ahead

  • We will roll out the first year of our Legal Aid NSW Strategic Plan 2023–28.
  • We will implement the recommendations and the complaints and resolution framework laid out in the Project Respect final report. The framework includes establishing a Diversity, Equity and Inclusion (DEI) Board.
  • We will launch our new Client Service Standards, providing guidance for clients on what they can expect when they work with us.

Key challenge

  • Ensuring our workforce has the skills to manage their wellbeing while delivering high-quality services to clients.