Client satisfaction surveys

We survey our clients every 2 years to get a clear picture of what our clients think of our service and how we can make it better. We use the client insights to plan and improve our services. The survey is also a requirement under our funding agreement with the Commonwealth. This year we canvassed feedback from over 2,000 clients who had received representation services from Legal Aid NSW (serviced by in house lawyers and private practice lawyers).

You can download the 2023 client satisfaction survey report below to find out more about what our clients think about our service. High level results are also available in the Client satisfaction survey 2023 infographic (PDF, 107 kb).

Previous surveys

Survey results from previous years can be downloaded below:

• Client satisfaction survey 2021 report (PDF, 825 kb)
• Client satisfaction survey 2019 report (PDF, 874 kb)
• Client satisfaction survey 2015 report (PDF, 1.38 mb)