Legal Aid NSW Client Portal

When you first registered, you may have chosen to use your email address as your username. We also sent you an email and SMS with your username when you created your portal account.

The link to register for the Client Portal expires after 3 days. If your link has expired, you will need a new invitation.

Contact your lawyer or local office for a new invitation.

Contact your lawyer or local office for help. They will check that your personal details on our systems match the details you entered on the registration page. If they don’t match, they can update your details. Once updated, try to register again.

Choose 2 forms of proof of identity from a list of common identity documents. These include your Medicare card, driver’s license and passport.

You do not need to provide physical documents to Legal Aid NSW. You just need the identity document numbers.

For more information, watch our step-by-step portal sign up video guide.

Error message: ‘We are unable to continue with your ID check at this time’

Close the page, wait 15 minutes, then try again.

Error message: ‘Your [identity document] check failed’

Check the details you entered are correct and exactly match your document. If it still does not work, try a different identity document.

Make sure you are typing the same password in both fields. You can also try resetting your password via another browser. Browsers you can use include Chrome, Samsung Internet or Safari.

Wait 30 minutes and try again. If you can’t remember your password, select ‘Forgot password’ via the Client Portal login page to reset your password.

Accounts are automatically disabled if you haven’t logged in for 3 months or more. To reactivate your account, contact us via web chat between 9am to 5pm, Monday to Friday (excluding public holidays).

Close your browser window and try again.

Check your SMS or email for the code. If you don't get any codes, contact us via web chat between 9am to 5pm, Monday to Friday (excluding public holidays).

Contact your lawyer or office for any questions about your case.

Currently, you can’t send documents through the portal.

No. You will need to contact your local office to leave a message for your lawyer. To find contact details for your local office in the portal, go to Cases, select your case card and look under the ‘My lawyer’ heading.

Not all services provided by Legal Aid NSW appear in the Client Portal. Generally, if you have a grant of aid or an ongoing legal problem, you should see your case in the portal. The following will not appear in the portal:

• One-off advice sessions
• Cases that a private lawyer paid by Legal Aid NSW is helping you with

A case where you see a Legal Aid NSW duty lawyer at the local court may not appear in the portal.

For more information, contact us via web chat between 9am to 5pm, Monday to Friday (excluding public holidays).

A case where you see a Legal Aid NSW duty lawyer at the local court may not appear in the portal. Check the Court Listing for your upcoming court dates.

Cases that a private lawyer paid by Legal Aid NSW is helping you with are not available in the portal. Contact your private lawyer for your upcoming court dates and appointments.

Check if your case has been moved to the ‘Past’ tab. If so, your case may have been transferred to a private lawyer who is paid by Legal Aid NSW to help you. Currently, the Client Portal does not show or update cases transferred to private lawyers.

Sometimes it takes a while to allocate a lawyer to your case. If you can’t see your lawyer’s name and you have questions, you can ask your local office.

To find contact details for your local office in the portal, go to Cases, select your case card and look under the ‘My lawyer’ heading.

To close your account, log into the portal, go to ‘My account’ and select ‘Delete my account’. Once your account is deleted, you can no longer access the Client Portal. To access the portal again, you need to create a new account and complete the registration process again.

Currently, this is not available.

Yes, the Client Portal is compatible with screen readers and voice overs. There is currently an issue when signing up to the portal using screen readers on iOS devices (iPhones/iPads). While we work on this issue, you can sign up using a desktop or laptop device.

Once you have created your account, you can use your phone to login and use the portal as normal with your screen reader.