Keeping staff healthy and safe at work

Workers compensation claims and associated costs

Staff recorded 241 workplace incidents in the 2022–23 financial year compared to 149 incidents last financial year, a 62% increase.

Of these incidents, 69.2% were related to unreasonable client conduct or threats from clients, a decrease of 3.2% since 2021–22.

Our insurer received 123 injury and illness notifications, of which 20 were cost-impacting workers compensation claims for the 2022–23 financial year. The total net amount paid for these claims was $176,611. Of the 20 claims, nine were physical and 11 were psychological.

We spent a total of $1,998,554.53 on all active workers compensation claims in 2022–23, with an overall claims breakdown of:

• 11 physical injuries totalling 9.52% of claims costs, and
• 22 psychological injuries totalling 90.48% of claims costs.

The main increase in the total amount paid has been settlement costs for workplace injuries.

Injury/illness notifications by mechanism