Supporting our staff

As part of our Behavioural Insights Unit Immersion Program, four Legal Aid NSW staff had the opportunity to apply behavioural science to ongoing Legal Aid NSW projects while on secondment to the NSW Government Behavioural Insights Unit (BIU). These projects focused on improving outcomes for vulnerable clients, including:  

• making it easier for clients to get legal help and apply for a grant of aid from Legal Aid NSW
• reducing the number of Drug Court participants being terminated from a program to lower reoffending
• increasing support for high-risk offenders in the first 12 weeks in the community to improve compliance with supervision orders, and
• improving bail decision-making by NSW Police to reduce short-term remand and unnecessary time in custody for young people.

We look forward to continuing to build the capacity of our staff and apply behavioural insights to our diverse and multifaceted work through our Behavioural Insights Community of Practice.

In 2022, our Client Service Unit worked with staff to develop a set of Client Service Standards. These standards outline how clients can expect to be treated when they engage with us and are based on the NSW customer commitments.

In October 2023, we will launch the standards, including making them available to the public and training staff on implementing them.

Ensuring we have adequate staff helps us offer the best possible services to our clients.

*Under the Government Sector Employment Act 2013 (NSW).