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This is the cover of the 2021-2022 annual report. This front cover celebrates our staff and partner organisations coming together to support clients across the state this financial year.

Managing our organisation

Annual Report 2021 - 2022

We are best placed to meet the needs of our clients when our workforce is highly capable and adequately resourced.

  • We supported research into the ability of staff to work with clients at risk of suicide and developed tools to help them assist distressed or suicidal clients.
  • We partnered with the Behavioural Insights Unit at Customer Service NSW and created a Behavioural Insights Community of Practice to help us better understand and influence client behaviour.
  • We developed our award-winning Mentally Healthy Workplace Program, which includes a policy, framework and guide.
  • We launched our 2022 Aboriginal and Torres Strait Islander Recruitment Guidelines to help us achieve our goal of an 11% Aboriginal and Torres Strait Islander workforce.
  • We launched our new appointment booking system and a new LawAccess NSW customer management system.
  • We united WDVCAS staff at a Sydney conference to celebrate their support of 52,729 clients in 2021–2022 and to assist them to prepare to undertake a range of crucial projects next year.

  • We will welcome our first cohort of Aboriginal students as part of a three-year program that will provide on-the-job training and a path to study a Juris Doctor.
  • We will launch a new combined Legal Aid NSW and LawAccess NSW website that better caters to the needs of our clients.
  • We will deliver anti-racism training and training on our sexual harassment and unacceptable behaviour policy and our Aboriginal Cultural Safety Framework.
  • We will continue work to improve staff wellbeing at Legal Aid NSW and reduce our environmental impact.

  • We will continue to manage psychosocial risk for employees who work on difficult legal matters with vulnerable clients.
  • We will continue to improve our digital processes and online presence to create a more streamlined experience for staff, partners and clients.