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Complaints

Making a complaint is free. Complaints can be made by telephone, in person, email, by letter or using the form below

  • Complaints form technical issues

    There were technical issues with our complaints form between December 2024 and February 2025, and some complaints submissions may have been missed.

    If you submitted a complaint between those dates and have not received a response, please email complaints@legalaid.nsw.gov.au. We apologise for the inconvenience.

Do you want a response?
Are you complaining on behalf of another person?
Have they provided Legal Aid NSW with a written authority so that we can discuss their complaint with you?
Do you (or the other person you are making the complaint on behalf of) have a disability or special need?
How did you contact LawAccess NSW? *
So we can follow up, please provide some information about your interaction with LawAccess
Do you agree we can give a copy of your complaint to the lawyer? If you do not agree for us to give a copy of your complaint to the lawyer it is highly likely that we will not take any further action on your complaint.